Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@suplendi.com. Please note that returns will need to be sent to a specific address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@suplendi.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@suplendi.com.

At Suplendi, we ensure that the shipping process is simple, safe and fast so that you receive your products in the most convenient way possible. Here are the details of our shipping policies:

 

Processing and Shipping Times

Order Processing: Once your purchase has been confirmed, orders are processed within 1-2 working days. Once the order has been processed, it will be sent to the carrier.

Delivery time: Deliveries to mainland Portugal usually take between 2 and 5 working days. For islands and international shipments, the time can vary between 5 and 10 working days, depending on the location.

 

Shipping costs

National & Spain shipments: We offer free shipping for all purchases.

International Shipping: The cost of international shipping is calculated during checkout, based on the destination and weight of the parcel.

 

Order tracking

After dispatch, you will receive an email with the tracking number to follow the progress of your order until delivery.

Returns and Shipping Policy

If there is a problem with the delivery or you wish to return the product, please consult our Returns Policy. We're here to help you resolve any issues in the best possible way.

 

Questions about shipping?

If you have any questions or need help with the delivery of your order, please contact our customer service team at info@suplendi.com. We are ready to help you with any questions.